Recovery & account safety
Veridenti is zero-knowledge, so only you can unlock your vault. That makes a few habits important.
Your recovery key
When you turn on Cloud Sync and create an account, Veridenti gives you a 12-word recovery key — your backstop if you forget your master password. Save it right away: click Copy words, or Download PDF for a printable, branded Recovery Kit. Store it offline and separate from your devices (a printed copy in a safe).
Good habits
- Keep your recovery key offline and separate from your devices.
- Use masked email so a breached site can't be tied back to your real inbox.
- Report a fill or site problem from the extension — it helps everyone.
What if my device is lost or stolen?
Sign in on a new device with your account email + master password (or your recovery key if you've forgotten the password); your vault restores from ciphertext. Then, from any device, sign the lost one out — see Manage your devices.
Work accounts
If your access is through your employer's single sign-on and you can't get in, it's almost always resolved on the identity-provider side — contact your IT admin. Your organization may also have its own recovery controls.